Competency Development Toolkit

Vado provides courses for the most common organization competencies. Each competency contains up to five development courses with a mix of courses appropriate for Managers and Individuals.

Vado can create a Competency Development Toolkit to meet the client’s needs or map our courses to the client’s competency model.

Development Competencies

  • Career Development

    Build and develop your career

    Code Course Result
    638i Learn how to brand and promote what you love to do
    849i Build relationships with colleagues to learn about their role, skills, and expertise
    850i Identify potential career opportunities
    260i Explore the jobs and opportunities within the company
    950i Identify your current skills and capabilities and determine what gaps exist

  • Communication

    Strengthen your ability to listen and deliver clear, concise messages

    Code Course Result
    440m Evaluate how well you listen to others’ ideas and opinions
    455m Use the three communication elements to strengthen your ability to deliver clear and concise messages
    460m Team members let you know when you perform selected communication actions
    677i Monitor and improve your nonverbal communication actions
    854i Actively seek the thoughts and opinions of others

  • Customer Service & Customer Focus

    Understand and meet your customers’ needs.

    Code Course Result
    345m Strengthen your understanding of your customers’ needs and what you can do to meet them
    874i Understand the changing needs of your customers and work to anticipate and meet those needs
    902i Balance the conflicting priorities of different customers
    639i Positively handle queries or complaints from your customers
    187i Keep your customers informed of key information, progress and status updates

  • Developing Talent

    Develop the skills and capabilities of others.

    Course Course Schedule
    488i Identify the top actions you can do to strengthen your skills, capabilities, and overall performance
    625m Identify actions you can take to support each person’s development
    618i Determine if you display an attitude to learn
    592i Create a personal skill development plan
    584i Identify skill development opportunities for yourself and/or your employees

  • Diversity

    Seek out the opinions of individuals who have different experiences, skills, and backgrounds.

    Code Course Result
    955m Evaluate how well you listen to others’ ideas and opinions
    580m Evaluate how well you listen to others’ ideas and opinions
    255m Evaluate how well you listen to others’ ideas and opinions
    213i Evaluate how well you work with individuals with different perspectives and expertise
    766m Get clear on the various experiences, backgrounds, skills and perspectives of your team

  • Engagement

    Create an engaging work experience for yourself and others.

    Code Course Result
    630m Connect the work employees do to the organization and to future opportunities
    144i Identify one action that if done more will increase your personal success
    579i Outline the actions that will increase your personal engagement and performance
    745m Determine how an employee’s top talents are used in his or her job
    755m Create the connection between company objectives and employees’ core work

  • Giving Feedback

    Provide consistent, high quality feedback.

    Code Course Result
    520m Improve the quality of the feedback you give your employees
    534m Receive feedback from your team on how you’re doing as a manager
    197m Employees receive feedback on their job performance
    820i Identify the areas you need feedback on to deliver great results
    872i Ask your boss for feedback on your performance

  • Innovation

    Strengthen you innovative and risk-talking actions.

    Code Course Result
    205m Increase the level of innovative actions of your employees
    734m Encourage the capturing and sharing of best practices and lessons learned
    937i Demonstrate good judgment for how creative ideas and suggestions will work
    432i Seek out new or cutting edge programs or processes that positively impact the organization’s strategy
    209i Identify the time you are most creative and innovative

  • Inspiring Others

    Create a work environment that is inspiring and exciting for others.

    Code Course Result
    550m Inform and inspire your employees regarding the team’s vision
    600m Show employees how they support the organization’s goals and strategy
    725i Evaluate how inspiring your words and actions are to others
    893i Evaluate how inspiring your words and actions are to others
    659m Share with your employees the great things they do and how they make a difference

  • Integrity & Trust

    Strengthen the level of integrity and trust seen by others.

    Code Course Result
    265i Perform an integrity review on your actions and behaviors
    212i Talk with your boss regarding how your actions and behaviors support the company mission and values
    235m Increase the actions and behaviors that demonstrate you are a reliable leader with integrity
    400m Build trust with others by building relationships with integrity
    225m Solve for the reasons you struggle to meet commitments

  • Leadership

    Provide strong leadership within the team and organization.

    Code Course Result
    220m Determine if your actions are consistent with your values
    206i Increase the consistency between your actions and the company values
    631i Analyze key experiences from the last two years to discover what you’ve learned
    389i Create a concise branding statement to connect others to the organization’s vision
    554i Become a powerful and inspirational role model to others

  • Managing Conflict

    Successfully resolve different types of conflict with others.

    Code Course Result
    322i Use a process for managing conflict with others
    176m Learn how to recognize when team members need help managing conflict
    239m Use a mediation process to help groups resolve existing conflict
    684m Create a conflict management agenda item to create a conflict management culture
    621i Identify someone who is good at conflict management who you can learn from

  • Organization Vision & Strategy

    Passionately and clearly convey the companyís vision and strategy.

    Code Course Result
    614i Identify what you need to do differently to effectively contribute to the organization strategy
    775i Talk with your boss regarding how your actions and behaviors support the company mission and values
    252i Select the actions you will take to lead the organizationís vision and strategy
    689i Ensure alignment to the organizationís strategy before committing to a project or initiative
    377i Determine how you will talk about, promote and share the organizationís vision with others

  • Performance Management

    Manage the performance of others.

    Code Course Result
    413m Employees get clear on their work priorities for the next 30 days
    510m Employees gain a clear understanding of what they must deliver in the next three months
    500m Improve the feedback employees receive on their performance
    810i Work with your boss to create accountabilities for how you are responsible to achieve business results
    815m Provide recognition to your employees each and every day

  • Problem Solving & Decision Making

    Make good sound decisions, solving for problems in the right way at the right time.

    Code Course Result
    595m Evaluate whether you acted with appropriate speed to problems and issues
    350m Analyze essential information and the pros and cons of key decisions
    355m Determine what is required to ensure issues are solved in the right way at the right time
    360m Identify a number of potential solutions for the same problem
    370i Identify all possible outcomes before implementing a decision

  • Providing Challenging Work

    Create opportunities for challenging work.

    Code Course Result
    714i Identify the actions you can take to increase the level of challenge in your own work
    823i Talk to your boss about the right level of challenge for you
    585m Increase the level of challenge an employee experiences at work
    842m Perform a job evaluation to determine if a particular role uses an employeeís best skills and abilities
    597m Create the right level of work autonomy for your team

  • Providing Resources

    Ensure individuals have the resources they need to be successful.

    Code Course Result
    792m Define the strategic priorities for the department and align the required resources
    940m Consider the customersí needs when allocating resources
    198m Create a resource management agenda item to ensure team needs are met
    805i Identify the resources you need to be successful in your role
    855m Evaluate how well you manage the team or department resources

  • Recognition

    Recognize others for their work, contribution, and accomplishments.

    Code Course Result
    505m Employees are recognized for their accomplishments and contribution
    903m Find others within the organization who can give praise and recognition to your team
    845m Create the right balance between public and private recognition
    988i Recognize your peers for their contributions and accomplishments
    543i Recognize your boss for his or her contribution to the teamís achievements and your individual success

  • Teamwork

    Build a culture of teamwork within the team and among different departments or groups.

    Code Course Result
    700i Increase objectivity by identifying various perspectives of the same situation
    705m Determine your work priorities as a leader and as an individual contributor
    720i Increase your willingness to share your knowledge and expertise with others
    475m Create a team meeting agenda item to reinforce great teamwork
    710m Encourage project teams and work teams to rely on each otherís skills, knowledge, and abilities

  • Work/Life Balance

    Create balance for yourself and others between work and one’s personal life.

    Code Course Result
    680m Understand what work/life balance looks like for each person
    685m Determine if the workload is right for your employees and for the company
    762i Define what great work balance looks like for you
    287i Meet with your boss to discuss your work/life balance needs
    763i Check your personal expectations regarding your workload and job requirements

Note: Individual = i | Manager = m | Team = t

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